Privacy Policy

INTRODUCTION

This Privacy Policy explains how LinknSell (“we,” “our,” or “us”) collects, uses, discloses, and safeguards your information when you use our unified communication hub platform and related services (collectively, the “Service”).

LinknSell offers a complete relationship management solution that combines LinkedIn, email, WhatsApp, SMS, and phone communications into one inbox for working professionals and business developers. We understand how important your privacy is and are committed to protecting your personal information.

Please read this Privacy Policy carefully. When you use our Service, you acknowledge that you have read, understood, and agreed to these terms. If you don’t agree with our policies, you should not use our Service.

INFORMATION WE COLLECT

Personal Information You Provide to Us

We gather personal data you voluntarily submit when you sign up for the Service, request information regarding us or our products, or communicate with us. The personal data we gather could include:

Account and Profile Information: When you sign up with LinkNSell, we gather your name, email address, password, job position, company name, profile image, and other details you voluntarily provide.

Communication Content: We store and gather the content of messages you receive and send using our Service, which includes messages, emails, SMS texts, WhatsApp messages, and phone call records made using our Service.

Contact and Connection Information: We gather data about your contacts, connections, and leads that you import, sync, or connect to our platform from LinkedIn, email services, or integrated platforms.

Files and Attachments: We receive and store documents, presentations, images, and other files you upload, share, or store on our site as part of your communications.

Information Gathered Automatically

When you make use of our Service, we automatically gather some data about your device and how you use our platform, including:

Device Information: We gather data on the device through which you access our Service, including hardware model, operating system version, unique device identifiers, IP address, browser type, mobile network information, and other technical data.

Usage Information: We also gather data about how you use our Service, including the features you use, how long you spend on the platform, which pages you view, what actions you perform, and other data about your activity in the Service.

Location Information: We may also gather information regarding your approximate location based on your IP address.

Log Data: Our servers automatically collect information generated by your usage of our Service, such as access logs, error logs, activity logs, and other system logs.

Information from Third-Party Services

When you link your LinkedIn, Email, WhatsApp, SMS, or any other communication accounts with LinknSell, we gather data from these third-party platforms as permitted by your account settings and what you have approved.  The data gathered may include limited profile information, message metadata (like senders and timestamps), and message content only as needed to provide our features.

We only retrieve the information required to offer our Service, as stipulated in the terms of service of such third-party platforms.

When you connect your Google Account (such as Gmail) with LinknSell, we securely access certain information to provide communication, productivity, and relationship management features. This includes access to your email data (like subject lines, timestamps, and message bodies) and limited contact information.

We use your Google data to:

• Help you send, receive, and track conversations with prospects.
  
• Organize and log your emails inside LinknSell.
  
• Identify and save leads or contacts relevant to your outreach.
  
• Send you follow-up reminders and conversation insights.
  
• Maintain records of communication for relationship tracking.

Some email addresses and contacts from your communication may be stored in your LinknSell database as part of your usage history. This is for your internal CRM purposes only and is accessible only to you or your team.

We do not:

• Use your Gmail or Google data for advertising.
• Share Google data with third parties without your consent.
• Access or store email data beyond what is needed to deliver LinknSell’s features.
  

HOW WE USE YOUR INFORMATION

We use the information we obtain for many purposes, including:

Provide, Maintain, and Improve Our Service

We use your data to create and maintain your account and profile, combine and manage your communications across different platforms, monitor and manage conversation history to offer insights and analysis, provide the precise features and functionalities you ask for, save and manage your documents and communications, create new products, services, features, and functionality, monitor and analyze trends, usage, and activity about our Service, and identify, prevent, and resolve technical problems.

Personalise Your Experience

We employ your data to personalise and tailor your experience of the Service, offer intelligent conversation insights and productivity management functionality, make suggestions about content and features that might be of value to you, and send reminders and alerts regarding follow-ups and significant communications.

Communicate with You

We process your information to reply to your comments, questions, and requests, offer customer service and technical support, send you technical notices, updates, security alerts, and administrative messages, and notify you of new features, products, services, and promotions (where legally allowed and based on your communication preferences).

Ensure Security and Legal Compliance

We process your information to maintain the security and integrity of our Service, prevent and detect fraudulent transactions and other illegal activities, implement our Terms of Service and other usage policies, and comply with legal requirements, laws, regulations, legal processes, or government requests that can be legally enforced.

HOW WE SHARE YOUR INFORMATION

We may share your personal information in the following situations:

Service Providers

If a third-party vendor, service provider, contractor, or agent needs access to your information in order to carry out services on our behalf, we may release it to them. Data analysis, email delivery, hosting, customer support, and marketing initiatives are a few examples. These third parties are bound by contract with us to protect the privacy of personal data and use it exclusively for the purposes for which we provide it.

Business Transfers

If we are the target of a merger, acquisition, financing due diligence, restructuring, bankruptcy, receivership, sale of company assets, or transfer of service to another provider, your information may be shared as part of such a transaction as may be allowed by law and/or contract.

Legal Requirements

We may share your information where we are under a legal obligation to do so to comply with any applicable law, government requests, a court proceeding, court order, or legal process, including in response to a court order or subpoena (including in response to public authorities to comply with national security or law enforcement needs).

Vital Interests and Legal Rights

We can reveal your information where we determine that it is necessary to investigate, prevent, or act upon potential violations of our policies, suspected fraud, circumstances involving potential threats to the safety of any individual, or as evidence in litigation that we are a party to.

With Your Consent

We could pass on your data for any other purpose mentioned to you with your consent.

Aggregated or De-identified Data

We might also exchange de-identified or aggregated data that cannot reasonably be used to identify you with third parties for industry analysis, demographic analysis, research, and other business purposes.

DATA RETENTION

We will keep your data only for as long as is needed for the purposes described in this Privacy Policy. We will keep and use your data to the extent that we must meet our legal obligations (for instance, where we have to hold your data for reasons of compliance with relevant laws), to settle disputes, and to enforce legal agreements and policies.

We will also keep usage data for internal analysis purposes. Usage data is typically kept for a limited duration, unless this data is being used to enhance the security or to enhance the functionality of our Service, or we are legally required to keep this data for longer periods.

DATA SECURITY

Your personal information security matters to us. We have put in place suitable technical and organisational security measures aimed at safeguarding the security of any personal data that we process. Nonetheless, even with our precautions and attempts to make your information secure, no electronic communication over the Internet or information storage technology can be 100% secure, and thus we cannot guarantee or pledge that hackers, cybercriminals, or other outside third parties will be prevented from outsmarting our security and collecting, accessing, stealing, or altering your information improperly.

We continuously scan our systems for potential vulnerabilities and attacks, and continuously audit our information gathering, storage, and processing practices to refresh our physical, technical, and organisational security controls.

GDPR COMPLIANCE

LinknSell is dedicated to complying with the General Data Protection Regulation (GDPR) of the European Union. This section defines our practices, in particular regarding GDPR requirements, specifically for users within the European Economic Area (EEA).

At LinknSell, we are fully committed to protecting your data and complying with the General Data Protection Regulation (GDPR) (EU) 2016/679. This section explains how we collect, process, and protect the personal data of users based in the European Union (EU) and the European Economic Area (EEA), as well as the rights you have under the GDPR.

Lawful Basis for Processing

We process your personal data only when we have a lawful basis to do so. These bases include:

• Your Consent – when you explicitly agree to us processing your data (e.g., connecting your LinkedIn account).
  
  
• Contractual Necessity – to deliver the services you sign up for as part of your LinknSell account.
  
  
• Legitimate Interests – to enhance our services, prevent fraud, or improve user experience, where such interests are not overridden by your rights.
  
  

What Data We Process

As part of our unified communication platform, we may collect and process the following personal data:

• Communication history (LinkedIn messages, emails, WhatsApp/SMS content, and call logs)
  
  
• Contact details and profile information from connected platforms
  
  
• Documents and files shared during conversations
  
  
• Behavioral data relating to your use of the platform
  
  

This data helps us provide you with seamless communication tools, relationship tracking, and professional networking features.

Legal Basis for Processing

We handle EEA residents’ data only where we have a valid legal basis under GDPR. These legal bases we draw upon are:

Performance of Contract: We handle your data to fulfill our contractual duties to you, such as offering our unified communication hub services, bringing together your communications on different platforms, and providing the features outlined in our service offerings.

Legitimate Interests: We use your data when it is in our legitimate interest to do so and our interests are not overridden by your data protection rights. Our legitimate interests are to improve and personalise our service, secure our platform, prevent fraud, promote our service to existing customers, and analyse user behavior to improve user experience.

Consent: We rely on your consent for certain processing activities, such as marketing communications to new customers and processing certain types of sensitive data. Where we rely on consent, you have the right to withdraw your consent at any time.

Legal Obligation: We may process your data to comply with legal obligations to which we are subject under EU or member state law.

Your Data Protection Rights

Depending on where you are based and the laws that apply, you have the following rights over your details:

Right to Access: You are entitled to ask for copies of your data from us.

Right to Rectification: You are entitled to ask us to correct any data you consider to be inaccurate or to complete any data you consider to be incomplete.

Right to Erasure: You may request that we delete your data, subject to certain conditions.

Right to Restrict Processing: You may request that we limit the processing of your data, subject to certain conditions.

Right to Object to Processing: You may object to our processing of your data, subject to certain conditions.

Right to Data Portability: You have the right to ask us to transfer the data we hold about you to another organisation, or you, in some circumstances.

If you want to exercise any of them, you can get in touch with us with the contact details below. We will need to identify you before we can respond to your request. In certain parts of the world and jurisdictions, you might need some rights not mentioned above.

COOKIES AND TRACKING TECHNOLOGIES

We employ cookies and other tracking technologies to monitor activity on our Service and store some data. Cookies are small data files that can include an anonymous unique identifier. Cookies are sent from a website to your browser and stored on your computer.

We utilise the following categories of cookies:

Essential Cookies: We use these cookies to allow you to navigate our site and utilise its features.

Analytical/Performance Cookies: These cookies help us understand how visitors use our Service, including how visitors arrive at and move around our Service. This information is used to improve the performance of our Service.

Functionality Cookies: These cookies allow us to offer you content or features that are personalised to your needs, remember your preferences, and provide you with enhanced features.

Targeting/Advertising Cookies: These cookies track your visit to our Service, the pages that you have visited and the links that you have clicked. We use this information to make our Service and the adverts shown more appropriate to your interests.

You can have your browser ignore all cookies or notify you when a cookie is about to be sent. But if you prevent cookies from being accepted, you may not be able to use parts of our Service.

THIRD-PARTY SERVICES AND INTEGRATIONS

Our Service enables you to connect and interact with other third-party services like LinkedIn, Email services, WhatsApp, and other communication platforms. When you link your accounts from those services to LinknSell, we access and gather data from those third-party services as approved by your account settings and the permissions you provide.

Please be aware that third-party services’ privacy policies are theirs alone, and we do not claim any responsibility or liability for their policies or actions. We suggest you read carefully the privacy policies of any third-party services you come into contact with or integrate into our Service.

CHILDREN’S PRIVACY

Our Service is not intended for children under the age of 18, and we do not knowingly gather personal information from children under the age of 18. If we discover that we have gathered personal information from a child under the age of 18 without obtaining parental consent, we will take reasonable steps to delete that information from our servers.

CHANGES TO THIS PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

CONTACT US

If you have any questions about this Privacy Policy, please contact us at:
Email: contact@linknsell.com
Postal Address: Noida, Uttar Pradesh